Volunteer Addendum

A-Z Guide

2018 FIRST® Championship Houston
For overall event-specific info in Houston, see Event A-Z Guide

Alumni Patches

Alumni patches will be available at the Volunteer Recognition table at the entrance to Volunteer Central on Level 3 of the George R. Brown Convention Center.

Attire

  • Attire worn by volunteers should be comfortable and volunteer roles should be easily done in attire.
  • Attire should be clean and appropriate.
  • Attire should reflect Gracious Professionalism, please take pride in what you wear.

FIRST Ceremonies

Welcome Party in the Park presented by NRG
Volunteers can view from the Special Invited Guests area for food and drinks at the GRB Convention Center on Level 2 starting at 5:30 PM.

FIRST Championship Closing Celebration
Seating is first come first serve. There will be a volunteer section, info to come.

Customer Service Training

Teams and any Championship attendees are customers. Treat them all with Gracious Professionalism. Please read the Customer Service Training before the event.

Early Entrance for Volunteers

Entrance E (the corner near the Hilton) on the 1st floor will be open early for volunteers at 5:30 AM.

Feedback Sessions

Volunteer Feedback Sessions in the Volunteer Café, Room 362: Grab your breakfast or lunch and sit with us to chat about the volunteer experience.

  • Apr. 20th 7:00 – 9:00 AM
  • Apr. 21st 11:00 AM – 2:00 PM

Focus Groups

Please join us for a volunteer focus group to share your ideas and suggestions on the FIRST volunteer experience. We welcome your feedback and look forward to learning new ways we can improve and enhance your participation in FIRST. Thank you to all our hard-working and dedicated volunteers.

Location: Volunteer Lounge, Room 352 E, in Volunteer Central

  • Apr. 19th 7:00 – 8:00 PM
  • Apr. 20th 3:30 – 4:30 PM

Incidents and Emergency Reporting

In case of an incident which should be reported (medical or non-medical), go to Pit Admin.

  • Incident report forms are located at the Pit Admin locations.
  • Non-medical incidents can include any type of conflict or inappropriate behavior that you think HQ should be aware of.

In case of an emergency, please evacuate with the teams and guests!

Information Desk

There is an information desk located near to Registration on Level 1 that will be able to answer volunteer, event, and city questions.

Parking

Volunteer parking is located at the GRB Convention Center loading dock off of Chartres. Drivers should enter the loading dock gates by taking a left into the open gate behind Halls B off of Chartres.

  • Your Volunteer Coordinator will send you a parking pass. Print it and please make sure it is visible on your car’s dashboard.
  • Limited parking is free and first come, first served.
  • You may park in any available open spot.
  • Park overnight at your own risk. There is no security.

Pit Administration

For program-specific questions, the Pit Admins located in each of the four program areas should be able to answer your questions for their program.

Registration

Volunteers must go to volunteer registration on Level 1 to get their Experient name badge when they first arrive at the event.

Volunteers who were not assigned roles before the event can sign up as walk-on volunteers at Volunteer Registration. There will be an information booth near Volunteer Registration that can answer general volunteer questions throughout the event.

Experient Name Badging

If you registered with Experient before arriving:

  • Print your personalized Barcode and bring to Championship
  • Bring Photo ID 
  • Scan Barcode and Experient will ready your badge on-site

If you did not register with Experient before arriving:

  • Bring Photo ID
  • If possible, print your assignment email
  • Register (confirm your information) with Experient on site

If you have not received an email from Experient, but are assigned in Volunteer Registration:

Volunteer Registration hours

Date:

Opening:

Closing:

Tuesday April 17, 2018

7:00 am

6:00 pm

Wednesday April 18, 2018

6:00 am

8:00 pm

Thursday April 19, 2018

7:00 am

8:00 pm

Friday April 20, 2018

7:00 am

7:00 pm

Saturday April 21, 2018

7:00 am

5:00 pm

Rules Inside All Venues

  • Please follow the Safety Guidelines
  • Please be sure to have another responsible adult watch any children in your care. You are not allowed to volunteer while taking care of a child.
  • Please limit phone use to break times.

Showcase

Showcase Reception, 5:30 – 6:45 PM at the Innovation Faire in the Ballroom (3rd Floor).

Showcase Event, 7:00 – 8:00 PM at the General Assembly Theater (3rd Floor).

  • All volunteers are invited.
  • Heavy hors d’oeuvres will be served during the reception.
  • See famous faces of FIRST & other inspiring speakers!
  • Volunteers assigned before the event will receive an email to RSVP to Showcase.

Tiara Friday

Most volunteers wear tiaras on Friday. Bring one or make your own at the VISTA booth in the Innovation Faire.

Volunteer Café

Hours

Wednesday

Breakfast 6am – 9am
Lunch 11am – 2pm
Dinner 5pm - 8pm

Thursday

Breakfast 6am – 9am
Lunch 11am – 2pm
Dinner Snacks in SIGs area 2nd floor for Welcome Party

Friday

Breakfast 6am – 9am
Lunch 11am – 2pm
Dinner Food at Showcase Event

Saturday

Breakfast 6am – 9am
Lunch 11am – 2pm
Dinner

Voucher for concessions at Minute Maid Park for Closing Celebrations


Menu

The menu will also be posted in the volunteer section of the Championship App, on the volunteer page of the FIRST Championship website, and onsite outside the café.

Dietary Needs Process

  • Register dietary preferences in the Experient event registration system.
  • Double check which type of meals you requested.
  • Badges will be marked for special dietary needs.
    • Check in with Volunteer Central Management if you have a need.
  • Menus will be posted onsite the previous morning.

Raffles in Volunteer Café
Thursday and Friday during Lunch

Volunteer Central

Learn more about Volunteer Central.

Volunteer Central Management will be onsite to answer questions and help administrate any Dietary Issues. They will be wearing blue vests.

  • Volunteer Central Manager - Joe Varnell
  • Volunteer Central Assistant Manager - Melissa Douglas

Volunteer Recognition Table

  • At entrance to Volunteer Central
  • Year of service pins
  • Volunteer passports and stamps
  • Alumni patches

Volunteer Story Wall

  • 12 screen digital wall will feature volunteer pictures and stories. You can appear on it by using #yourFIRSTstory on social media or by visiting the attendant.
  • Every FIRSTvolunteer has a story. We want to hear yours. Tweet itSnap itInstagram it, post it on Facebook, make a short video on your phone, or just send us a good, old-fashioned email. Tell us why you volunteer with FIRST, your favorite 
    FIRST volunteer memory, or what inspires you to be a FIRST